Cookie Policy

Cookie Policy

Last Updated on Monday 20th July 2026 by Topher Boden

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

We are Blue Door Software Limited, a company registered in England and Wales with company number 05790036 and registered address Sension House, Denton Drive, Northwich, Cheshire, England, CW9 7LU.

Our websites

This cookie policy relates to https://serenonline.org/, https://app.serenonline.org/ or a unique URL hosted on the serenonline.org/caseworkerconnectonline.org domain or any other website notified to you from time to time.

Cookies

A cookie is a small text file which is placed onto your device such as your computer, smartphone or other electronic device when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data may be aggregated or statistical, which means that we will not be able to identify you individually.

On the Seren v2 marketing site, we may also use browser local storage to keep an anonymous session identifier for first-party website interest measurement. This helps us understand which pages, sections and calls to action are useful. It is not used for advertising, and it can be removed by clearing site data in your browser.

We use the following cookies:

• • • Strictly necessary cookies. These are cookies that are required for the operation of our website.
    • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    • Functionality cookies. These are used to recognise you when you return to our website. [This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).]
    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. [We will use this information to make our website and the advertising displayed on it more relevant to your interests.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Google, Youtube, Stripe

To deactivate the use of third party advertising cookies, you may visit the third party’s website to manage the use of these types of cookies.

Cookies in emails

As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These help us to understand whether you have opened an email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email.

The types of cookies we use are:

• • Web beacons. These cookies are tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
  • Link tracking. Our emails may contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future messages to you.

Consent to use cookies and changing settings

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. For further information about cookies and how to disable them please go to www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

How to contact us

Questions, comments and requests regarding this cookie policy are welcomed and should be emailed to support@serenonline.org

If you have any complaints relating to our cookie policy or our use of your personal data, we would appreciate that you contact us first. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Further information can be found awww.ico.org.uk.

Changes to this cookie policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.